Crisis Coping in a Social-Mediated Era: A Meta-Analysis of Publics' Social Media Use and Crisis Responses

Gaylord National 

The field of social-mediated crisis communication has experienced significant growth over the past decade. However, there remains a lack of consensus regarding the impact of social media crisis information consumption on the coping responses of the public, including the circumstances under which such an impact occurs and the mechanisms through which it operates. To address this issue, we conducted a meta-analysis guided by the social-mediated crisis communication (SMCC) model, which systematically and quantitatively examined the perceptual, behavioral, and affective coping responses of the public following exposure to social media crisis information.